|Description:||The following policy applies if you buy from us.|
|Payment:||We accept all major credit cards as well as Paypal. Payment must be made upon the receipt of the order.
Otherwise the order is subject to cancelation.|
|Shipment:||An order is usually shipped within ONE(1) business day upon the receipt of the order.|
|Local Pick Up:||You may also choose to pick up your order in person at our office but you still need to place your order online and present us the order number when you come to our office for a pick-up. The office location and map is available by clicking the Abous Us page.|
|Membership*:||On top of our already lowest prices in industry, upon the day you sign up with a
digiCircle account, you will receive 1% instant store credit rebate for each order you place. Our Frequent Buyer Program saves you extra
3%, 5%, 7%, 10%, and 12% if you earn an accumulated 1000 (Bronze Member), 10000 (Silver Member), 30000 (Gold Member), 100000 (Platinum Member), and 250000 (Diamond Member) digi points, respectively, in the past 12 months. Each dollar from a completed
order (with no partial or full refund) will generate one digi point. The digi point is not transferable (to a different account).|
||We offer a 30-day warranty for all items we sell that are rated fully functional (e.g., FULL_FUNC).
We cover activation problems (for cell phones) and functional defects that arise as a result of normal use of the product only.
Aesthetic condition is NOT covered by the warranty. A return not covered by our warranty as stated above is subject to a $5
(or 15% if greater) restocking fee per device and the shipping and handling charge will not be refunded.
Accessories unless returned in original condition and packaging are not refundable. If an item is returned beyond the 30-day warranty period,
the return will be considered as a sell-back and we will apply our purchasing policy and price to buy back the item. There is no cash refund.
If you picked up the order locally and paid cash, only digiCircle store credit refund is available. For all returns, you need to contact us to obtain an authorization (RMA) before you make a return.|
|Description:||The following policy applies if you are a reseller and need us to drop ship orders for you.|
|Requirement:||We provide three drop-ship services for resellers of our products - Instant Drop-Ship,
Reservation and Virtual Warehouse.
These services allows you to focus on
marketing and customer service, while digiCircle will do all the heavy-lifting, managing your inventory, and filling the orders directly to your customers.
On the invoice, it will only show the business name you specify and not ours to help you retain your customers! You will automatically be elegible for the drop-ship services if
you are a SILVER (or higher) digiCircle member. Otherwise, you will have to apply for it. For that, you must be a digiCircle.com member for a minimum of 45 days and have completed at least 5 transactions with a total value of $1000 or more in the past 12 months. To apply for a drop-ship service, please
write us a mail and briefly describe your business (i.e. retail/wholesale), the product(s) you are interested in reselling,
and how you market (e.g., eBay/amazon or your own store/channels) the products.|
|Instant Drop-Ship||Once your drop-ship service is approved and activated, you may simply follow the
normal process to place a buy order. When you check out, for the delivery options, you can select to drop-ship the order. You will be asked to enter the
name and address, as well as the entity name you would like to use on the invoice sent with the order.|
|Reservation||You can also hold a drop-ship order until you know where you want the order to be shipped to.
In this case, you could just choose the reserve option (without paying the S/H fee) to request digiCircle reserve the teim(s) and you can come back at a
later time to request us to fill the order to an address you specify. We can reserve your orders up to 30-days free of charge. If you fail to fill a
reserved order within 30-days, digiCircle reserves the right to cease the reservation and charge you a restocking fee.|
|Virtual Warehouse||With this service, you may build up your own inventory and let digiCircle manage the
warehouse for you! To buy and hold item(s) at your virtual warehouse, you will have to complete checkout and pay for your order (without the S/H fee). You can
buy-and-hold item(s) at any time you wish and they become your inventory but digiCircle will do all the heavy-lifting, and drop ship the products for you!
At any time, you can select any one or more items from your virtual warehouse, move then to your Buy Cart, check them out, and specify a ship-to address
as you would do for a normal (drop-ship) Buy order. This service allows you to reserve an arbitrary number of products ahead of time and choose an
arbitrary subset of the items from your virtual warehouse to be shipped. The key difference between this service and the
Reservation service is that the Virtual Warehouse service allows you to build up your own inventory (and not loose the items to other buyers) over time,
and ship the products to one or multiple recepients later on. Whereas in the Reservation service, each reservation corresponds to exactly one order
(hence one shipping address). Currently, the Virtual Warehouse service is available only to Silver (and higher-ranked) members, and resellers whth
drop-ship services activated. A jackpot item can not be held. This service is free of charge if you ship the item within 30-days after they are placed
into your virtual warehouse!|
|For Direct Sellers|
|Description:||The following policy applies if you sell your items directly to digiCircle.|
|Shipment:||Our free shipping program provides the following options:|
- Pre-Paid Shipping Label - Available to ALL sell orders with a quoted value of $50 or more.
- Pre-Paid Shipping Kit - Available to ALL non-bulk(5 handset or less) sell orders that have a quoted value of $50 or more.
A full payment requires the item(s) be genuine and fully functional, no water or mechanical damage, and no missing parts. Unless the device uses an industry-standard cable, otherwise power cable (and battery, if applicable) is required. Body wear that arises as a result of
normal use is acceptable. For items not meeting such conditions, an adjusted offer based on the actual condition will be issued. If the seller
does not agree to the adjusted offer, the seller may ask for a return of partial or all item(s) of the order with a due shipping and handling fee.
- If you are selling a (smart) phone that uses a memory card, the card is also included.
- All phones should be released from the service account and have a zero balance.
- Not reported lost or stolen.
- For cell phones, only the unit (handset and battery) is required. You may send in other accessories (such as the chargers). They are however
not required by the transaction.
|Payment:||Upon the receipt of your package, usually your payment (via check or Paypal at your choice) will be issued within 3 business days. If your items fail to qualify for full payment and an adjustment process is initiated, the process may take extra days to complete.||.|
|Membership*:||Our Frequent Seller Program pays you extra 12%, 10%, 7%, 5%, and
3% bonus, respectively, on top of our already top payout if you earn an accumulated 250000 (Diamond Member), 100000 (Platinum Member), 30000 (Gold Member), 10000 (Silver Member), and 1000 (Bronz Member) digi points in the past 12 months. Each sell dollar is worth 1 digi points. The digi point is not transferable (to a different account).|
|Expiration:||Our buy offers expire after 45 days of the offer issuance.|
|For Consignment Sellers|
|Description:||The following policy applies if you consign your items to us to make a sale for you using our platform.|
|Fee:||There is NO upfront service charge to consign your item(s) to digiCircle to make a sale. We will NOT take a service fee unless the item is successfully sold. The service fee is 20%, 30%, 40%, respectively, of the final sale price if the final sale price is in the range $100+, $50~$99.99, $49.99 or less, with a minimum of $5.|
|Shipment:||You may send us your items by one of the following options:|
- Local drop-off at our Fremont office.
- Send the items to us. A shipping label will be available when you check out. Pre-paid shipping is not available for consignment sales.
|Acceptance:||We accept all sorts of electronics for consignment sale. All items must meet at least the following conditions to be acceptable:
- Genuine and fully functional, no water or mechanical damage, and no missing parts. Body wear that arises as a result of
normal use is acceptable.
- Bear reasonable resale value (for example, $20 or more).
- No item is reported lost or stolen.
|What we don't take:||Consigned items must bear a reaonable resale value. They should otherwise be recycled properly. We also will not accept items that are hazardous or any controlled substance or government-regulated devices. It is at digiCircle's discretion to determine the acceptance of a consigned item.
|Payment:||Upon the sale of your item(s), your payment (via check or Paypal at your choice) will be issued within 7 business days upon the expiration of the 30-day warranty.|
|Listing Term:||digiCircle will make a suggestion for the listing price following digiCircle's pricing and listing policy.|
|Termination:||You may terminate the consignment and retrive your item at any time. You are however subject to the service fee. If digiCircle terminates the consignment, no fee will be charged against you.|
|Frequent Seller Bonus:||Our Frequent Seller Program pays you extra 12%, 10%, 7%, 5%, and
3% bonus, respectively, on top of our already top payout if you earn an accumulated 250000, 100000, 30000, 10000, and 1000 digi points in the past 12 months.|
|We respect and are committed to protecting your privacy. We will not sell your personally identifiable information to anyone and your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.|
*Order Fulfillment: All the listings on our website do not represent an OFFER. They are INVITATION TO TREAT. Digicircle.com reserves the right to reject or cancel any order, buy or sell,
at its total discretion.|
*Membership: Digicircle regards each member as our valuable customer as well as a business partner and we strive to provide the best services to our members. Digicircle nonetheless
reserves the right to cancel or change any membership status at its discretion at any time.|
*Disclaimer: All the company policies stated above are subject to amendment with or without a prior notice to our members.|