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|  For Buyers |
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| Description: | The following policy applies if you buy from us. |
| Payment: | We accept all major credit cards as well as Paypal. |
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| Shipment: | An order is usually shipped within ONE(1) business day upon the receipt of the order. |
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| Local Pick Up: | You may also choose to pick up your order in person at our office but you still need to place your order online and present us the order number when you come to our office for a pick-up. The office location and map is available by clicking the Abous Us page. |
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| Membership*: | Our Frequent Buyer Program saves you extra 12%, 8%, 5%, and
3% on top of our already lowest prices in industry if you earn an accumulated 50000 (Platinum Member), 15000 (Gold Member), 5000 (Silver Member), and 1000 (Bronze Member), respectively, digi points in the past 12 months. Each buy dollar is worth one digi point. |
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| Return: |
We offer a 30-day warranty for all items we sell that are rated fully functional (e.g., FULL_FUNC).
We cover activation problems (for cell phones) and functional defects that arise as a result of normal use of the product only.
Aesthetic condition is NOT covered by the warranty. A return not covered by our warranty as stated above is subject to a $5
(or 15% if greater) restocking fee per device and the shipping and handling charge will not be refunded.
Accessories unless returned in original condition and packaging are not refundable. If an item is returned beyond the 30-day warranty period,
the return will be considered as a sell-back and we will apply our purchasing policy and price to buy back the item. There is no cash refund.
If you picked up the order locally and paid cash, only digiCircle store credit refund is available. For all returns, you need to contact us to obtain an authorization (RMA) before you make a return. |
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| For Resellers |
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| Description: | The following policy applies if you are a reseller and need us to drop ship orders for you. |
| Requirement: | We provide drop-ship services for resellers of our products. To become a digiCircle.com reseller, you must be a digiCircle.com member for at least 30 days and with a total transaction value of $1000 or more in the past 12 months. To apply for a drop-ship service, please write us a mail and briefly describe your business and the product(s) you are interested in reselling. |
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| Place Order: | Once your drop-ship service is approved and activated, you may simply follow the normal process to place a buy order. When you check out, you will be asked to enter the ship-to name and address, as well as the entity name you would like to use on the invoice sent with the order. |
| For Direct Sellers |
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| Description: | The following policy applies if you sell your items directly to digiCircle. |
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| Shipment: | Our free shipping program provides the following options:
- Pre-Paid Shipping Label - Available to ALL sell orders with a quoted value of $20 or more.
- Pre-Paid Shipping Kit - Available to ALL non-bulk(5 handset or less) sell orders that have a quoted value of $20 or more.
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| Acceptance: |
A full payment requires the item(s) be genuine and fully functional, no water or mechanical damage, and no missing parts. Unless the device uses an industry-standard cable, otherwise power cable (and battery, if applicable) is required. Body wear that arises as a result of
normal use is acceptable. For items not meeting such conditions, an adjusted offer based on the actual condition will be issued. If the seller
does not agree to the adjusted offer, the seller may ask for a return of partial or all item(s) of the order with a due shipping and handling fee.
- If you are selling a (smart) phone that uses a memory card, the card is also included.
- All phones should be released from the service account and have a zero balance.
- Not reported lost or stolen.
- For cell phones, only the unit (handset and battery) is required. You may send in other accessories (such as the chargers). They are however
not required by the transaction.
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| Payment: | Upon the receipt of your package, usually your payment (via check or Paypal at your choice) will be issued within 3 business days. If your items fail to qualify for full payment and an adjustment process is initiated, the process may take extra days to complete. | . |
| Membership*: | Our Frequent Seller Program pays you extra 12%, 8%, 5%, and
3% bonus, respectively, on top of our already top payout if you earn an accumulated 50000 (Platinum Member), 15000 (Gold Member), 5000 (Silver Member), and 1000 (Bronz Member) digi points in the past 12 months. Each sell dollar is worth 1.4 digi points. |
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| Expiration: | Our buy offers expire after 45 days of the offer issuance. |
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| For Consignment Sellers |
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| Description: | The following policy applies if you consign your items to us to make a sale for you using our platform. |
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| Fee: | There is NO upfront service charge to consign your item(s) to digiCircle to make a sale. We will NOT take a service fee unless the item is successfully sold. The service fee is 30%, 40%, 50%, respectively, of the final sale price if the final sale price is in the range $100+, $50~$99.99, $49.99 or less, with a minimum of $5. |
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| Shipment: | You may send us your items by one of the following options:
- Local drop-off at our Fremont office.
- Send the items to us. A shipping label will be available when you check out. Pre-paid shipping is not available for consignment sales.
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| Acceptance: | We accept all sorts of electronics for consignment sale. All items must meet at least the following conditions to be acceptable:
- Genuine and fully functional, no water or mechanical damage, and no missing parts. Body wear that arises as a result of
normal use is acceptable.
- Bear reasonable resale value (for example, $20 or more).
- No item is reported lost or stolen.
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| What we don't take: | Consigned items must bear a reaonable resale value. They should otherwise be recycled properly. We also will not accept items that are hazardous or any controlled substance or government-regulated devices. It is at digiCircle's discretion to determine the acceptance of a consigned item.
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| Payment: | Upon the sale of your item(s), your payment (via check or Paypal at your choice) will be issued within 7 business days upon the expiration of the 30-day warranty. | |
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| Listing Term: | digiCircle will make a suggestion for the listing price following digiCircle's pricing and listing policy. | |
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| Termination: | You may terminate the consignment and retrive your item at any time. You are however subject to the service fee. If digiCircle terminates the consignment, no fee will be charged against you. | |
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| Frequent Seller Bonus: | Our Frequent Seller Program pays you extra 12%, 8%, 5%, and
3% bonus, respectively, on top of our already top payout if you earn an accumulated 50000, 15000, 5000, and 1000 digi points in the past 12 months. |
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| Security |
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| We respect and are committed to protecting your privacy. We will not sell your personally identifiable information to anyone and your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. |
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| *Disclaimer: All the company policies stated above are subject to amendment with or without a prior notice to our members. For any member misconduct or policy violation, Digicircle reserves the right to cancel or change any membership status at its discretion at any time. |
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