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|  For Buyers | | | Who we are & How it Works | Congratulations, you finally found us! We are a club-based online
warehouse specialized in overstock and pre-owned merchandise. When you reach this page,
you may have already been amazed by our super-low prices and the great selections of products. But read on, this is not the end of the good news (well, to you) yet.
Actually our average selling price is a lot lower than the numbers listed. You get the great saving no matter you put one item
or thousands in one order, all in the same easy, hassle-free process. Your discount rate is all based on your membership status
(Premium, Bronze, Silver, Gold, Platinum, and Diamond). The more purchases you had made, the higher membership status you will get
(similar to the 'flight mileage' programs from air liners). So you may buy any quantity on any model while enjoying the promised discount in each order.
This process is not only fair and it totally eliminates the hassles for negotiating a 'deal' (does CarMax come to your mind?).
How if you don't like the price? No problem, our system 'haggles' the price for you by automatically dropping the product price each day
(with very few exceptions, there is no reserved bottom-line price on this automatic price drop!).
So we let the price come to you! On top of our amazingly easy process and low prices, we also offer a number of free value-added services
for resellers, including reservation, drop-ship, and virtual warehouse, etc.
Please review the following store policies for more details about our programs. The
membership is free. Sign up today! | | | Payment | We accept all major credit cards as well as Paypal. Payment must be made upon the receipt of the order.
Otherwise the order is subject to cancelation. | | | Shipment | An order is usually shipped within ONE(1) business day upon the receipt of the order. | | | Bulk/Wholesale Purchase | A signifcant portion of our sales goes to bulk and frequent buyers.
If you are a business buyer who needs larger quantity for certain model(s), our Virtual Warehouse (VWH) service is perfect to support your need.
We update our inventory in real-time, but at a given time, there may not be enough devices for the model(s) you need. You could use our VWH service
to reserve the items available and build up your inventory as more becomes available. Ay any time you may request to have any items in your
virtual warehouse shipped to you at once. | | | Local Pick Up | You may also choose to pick up your order in person at our office but you still need to place your order online and present us the order number when you come to our office for a pick-up. The office location and map is available by clicking the Abous Us page. | | | Membership Rewards* | On top of our already lowest prices in industry, upon the day you sign up with a
digiCircle account, you will receive 1% instant store credit rebate for each order you place. Our Frequent Buyer Program saves you extra
3%, 5%, 7%, 10%, and 12.5% if you earn an accumulated 1000 (Bronze Member), 10000 (Silver Member), 30000 (Gold Member), 120000 (Platinum Member), and 300000 (Diamond Member) digi points, respectively, in the past 12 months. Each dollar spent on product from a completed
order (i.e., ones with no partial or full refund) will generate one digi point. The digi point is not transferable (to a different account) and payment method restriction may apply to certain discount level. It is to be noted that because the digi points account for only transactions that occurred in the previous 12 months, if your account becomes inactive, your membership status could therefore drop. | | | Store Credit Purchase* | We constantly issue store credits for our members to buy to get extra savings. The store credit you bought will not expire and will be automatically applied when your next purchase order is placed. Currently the store credit is offered to Bronze (or higher) members only and there is a 12-month rolling limit of $50000 for each member on the store credit purchases. | | | Return |
We offer a standard 30-day warranty for all items that are rated fully functional (e.g., FULL_FUNC). We cover activation problems
(for cell phones) and functional defects that arise as a result of normal use of the product only. Aesthetic condition is NOT covered by the warranty
and all items returned must be in the same physical/cosmetic condition. A return not covered by our warranty as stated above may be rejected or
subject to a $5 (or 15% if greater) restocking fee per device. Shipping and handling charge is not refundable and a returned item must be shipped out before
the stated warranty period expires (beginning from the order placement day). If an item is returned beyond the 30-day warranty period but less
than 60 days, it will be processed under our 60-day extended warranty policy, of which the acceptance criteria are the same as the standard 30-day
warranty. Nonetheless, for an item returned under our extended warranty period, if accepted, there will be a none waivable 30% (or $10 if greater) restocking fee,
regardless of the reason of return and refund will be issued by digiCircle store credit only. Any items sent back beyond the extended warranty period
will be considered as a trade-in and it will be processed according to our purchasing policy and pricing. For all returns, we do not issue return
labels and you need to first contact us to obtain an authorization (RMA). |  | | For Resellers | | | Description | If you buy and resell our products, the buyers' policy stated above will be applied to you. In addition, digiCircle offer a following set of services available to resellers to help reselling our products easy. | | | Requirement | We provide three drop-ship services for resellers of our products - Instant Drop-Ship,
Reservation and Virtual Warehouse.
These services allow you to focus on
marketing and customer service, while digiCircle will do all the heavy-lifting, managing your inventory, and filling the orders directly to your customers.
On the invoice, it will only show the business name you specify and not ours to help you retain your customers! You will automatically be eligible for the drop-ship services if
you are a SILVER (or higher) digiCircle member. Otherwise, you will have to apply for it. For that, you must be a digiCircle.com member for a minimum of 45 days and have completed at least 5 transactions with a total value of $1000 or more in the past 12 months. To apply for a drop-ship service, please
write us a mail and describe your business (i.e. retail/wholesale), the product(s) you are interested in reselling,
and how you market (e.g., eBay/amazon or your own store/channels) the products. It is digiCircle's sole discretion in approving any dropship application. | | | Instant Drop-Ship | Once your drop-ship service is approved and activated, you may simply follow the
normal process to place a buy order. When you check out, for the delivery options, you can select to drop-ship the order. You will be asked to enter the
name and address, as well as the entity name you would like to use on the invoice sent with the order. | | | Reservation | You can also hold a drop-ship order until you know where you want the order to be shipped to.
In this case, you could just choose the reserve option (without paying the S/H fee) to request digiCircle reserve the item(s) and you can come back at a
later time to request us to fill the order to an address you specify. We can reserve your orders up to 30-days free of charge. If you fail to fill a
reserved order within 30-days, digiCircle reserves the right to cease the reservation and charge you a restocking fee. | | | Virtual Warehouse | With this service, you may build up your own inventory and let digiCircle manage the
warehouse for you! To buy and hold item(s) at your virtual warehouse, you will have to complete checkout and pay for your order (without the S/H fee). You can
buy-and-hold item(s) at any time you wish and they become your inventory but digiCircle will do all the heavy-lifting, and drop ship the products for you!
At any time, you can select any one or more items from your virtual warehouse, move then to your Buy Cart, check them out, and specify a ship-to address
as you would do for a normal (drop-ship) Buy order. This service allows you to reserve an arbitrary number of products ahead of time and choose an
arbitrary subset of the items from your virtual warehouse to be shipped. The key difference between this service and the
Reservation service is that the Virtual Warehouse service allows you to build up your own inventory (and not lose the items to other buyers) over time,
and ship the products to one or multiple recepients later on. Whereas in the Reservation service, each reservation corresponds to exactly one order
(hence one shipping address). Currently, the Virtual Warehouse service is available only to Silver (and higher-ranked) members, and resellers with
drop-ship services activated. A jackpot item can not be held. This service is free of charge if you ship the item within 30-days after they are placed
into your virtual warehouse! | | | For Direct Sellers | | | Description | The following policy applies if you sell your items directly to digiCircle. | | | Shipment | Our free shipping program provides the following options:
- Pre-Paid Shipping Label - Available to ALL sell orders with a quoted value of $50 or more.
- Pre-Paid Shipping Kit - Available to ALL non-bulk(5 handset or less) sell orders that have a quoted value of $50 or more.
| | | Acceptance |
A full payment requires the item(s) be genuine and fully functional, no water or mechanical damage, and no missing parts. Unless the device uses an industry-standard cable, otherwise power cable (and battery, if applicable) is required. Body wear that arises as a result of
normal use is acceptable. For items not meeting such conditions, an adjusted offer based on the actual condition will be issued. If the seller
does not agree to the adjusted offer, the seller may ask for a return of partial or all item(s) of the order with a due shipping and handling fee.
- If you are selling a (smart) phone that uses a memory card, the card is also included.
- All phones should be released from the service account and have a zero balance.
- Not reported lost or stolen.
- For cell phones, only the unit (handset and battery) is required. You may send in other accessories (such as the chargers). They are however
not required by the transaction.
| | | Payment | Upon the receipt of your package, usually your payment (via check or Paypal at your choice) will be issued within 3 business days. If your items fail to qualify for full payment and an adjustment process is initiated, the process may take extra days to complete. | . | | | Membership* | Our Frequent Seller Program pays you extra 12.5%, 10%, 7%, 5%, and
3% bonus, respectively, on top of our already top payout if you earn an accumulated 300000 (Diamond Member), 120000 (Platinum Member), 30000 (Gold Member), 10000 (Silver Member), and 1000 (Bronze Member) digi points in the past 12 months. Each sell dollar is worth 1 digi points. The digi point is not transferable (to a different account). | | | Expiration | Our buy offers expire after 45 days of the offer issuance. | | | For Consignment Sellers | | | Description | The following policy applies if you consign your items to us to make a sale for you using our platform. | | | Fee: | There is NO upfront service charge to consign your item(s) to digiCircle to make a sale. We will NOT take a service fee unless the item is successfully sold. The service fee is 20%, 30%, 40%, respectively, of the final sale price if the final sale price is in the range $100+, $50~$99.99, $49.99 or less, with a minimum of $5. | | | Shipment | You may send us your items by one of the following options:
- Local drop-off at our Fremont office.
- Send the items to us. A shipping label will be available when you check out. Pre-paid shipping is not available for consignment sales.
| | | Acceptance | We accept all sorts of electronics for consignment sale. All items must meet at least the following conditions to be acceptable:
- Genuine and fully functional, no water or mechanical damage, and no missing parts. Body wear that arises as a result of
normal use is acceptable.
- Bear reasonable resale value (for example, $20 or more).
- No item is reported lost or stolen.
| | | What we don't take | Consigned items must bear a reaonable resale value. They should otherwise be recycled properly. We also will not accept items that are hazardous or any controlled substance or government-regulated devices. It is at digiCircle's discretion to determine the acceptance of a consigned item.
| | | Payment | Upon the sale of your item(s), your payment (via check or Paypal at your choice) will be issued within 7 business days upon the expiration of the 30-day warranty. | | | | Listing Term | digiCircle will make a suggestion for the listing price following digiCircle's pricing and listing policy. | | | | Termination | You may terminate the consignment and retrive your item at any time. You are however subject to the service fee. If digiCircle terminates the consignment, no fee will be charged against you. | | | | Frequent Seller Bonus | Our Frequent Seller Program pays you extra 12.5%, 10%, 7%, 5%, and
3% bonus, respectively, on top of our already top payout if you earn an accumulated 300000, 120000, 30000, 10000, and 1000 digi points in the past 12 months. | | | Return Policy | | We offer a 30-day warranty for all items we sell that are rated fully functional (e.g., FULL_FUNC). We cover activation problems (for cell phones) and functional defects that arise as a result of normal use of the product only. We do not warrant any of (but not limited to) the following conditions: A) Battery charge time and battery capacity (unless the item is sold as NEW), B) Damage caused by an exposure to water, C) Damage caused by excessive heat, D) Damage caused by improper use of an adaptor/charger or voltage, E) Any software-related issues due to an an user upgrade or installation, F) Any other physical damages caused by dropping or improper use of force applied to the item. Repair stock items (i.e. ones rated as MIN_DEF, MAJ_DEF, and AS_IS) are sold as is and there will be no return or refund on such items. Aesthetic condition is also NOT covered by the warranty and all units returned must in in their original physical condition and no (hardware or software) alteration performed to the device. A return not covered by our warranty as stated above will be rejected or subject to a $5 (or 15% if greater) restocking fee and the shipping and handling charge will not be refunded. Accessories unless returned in original condition and packaging are not refundable. If an item is returned beyond the 30-day warranty period, the return if accepted will be considered as a sell-back and we will apply our purchasing policy and price to buy back the item. For the refund, by noting it in your return, you may also choose to receive our store credit in which case the restocking fee may be waived. | | | Security | | We respect and are committed to protecting your privacy. We will not sell your personally identifiable information to anyone and your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. | | |
*Order Fulfillment: All the listings on our website do not represent an OFFER. They are INVITATION TO TREAT. Digicircle.com reserves the right to reject or cancel any order, buy or sell,
at its total discretion. | |
*Membership: Digicircle regards each member as our valuable customer as well as a business partner and we strive to provide the best services to our members. Digicircle nonetheless reserves the right to cancel or change any membership status at its discretion at any time. Each business or physical address is allowed to have only one account. We offer a generous return policy. Placing an order is considered as an agreement to this return policy. Any false claim or other unprofessional conduct is subject to an account evaluation or revocation. | |
*Disclaimer: All the company policies stated above are subject to amendment with or without a prior notice to our members. | |
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