Untitled The Market Place for Pre-Owned/Used Cell Phones.
Buy and Sell Used Cell Phones at great price
#1 Online Marketplace to BUY, SELL, TRADE Used Cell Phone, GPS, iPOD, & other Electronics
S. Grimmer Business Center, Fremont, California 94538
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Internet's Premier Superstore to BUY, SELL, and TRADE Used Cell Phones and other Electronics.
FAQ on selling used cell phones
Questions for Buyers
Questions for Sellers
Q: How can I buy a (used) phone myself to replace a broken/lost one?
A: Buying a used cell phone can typically save you more than $200 USD and the process is extremely simple too. From our online system, simply select a phone that matches your need listed under the service provider of yours (e.g., Verizon, Cingular, etc). If your service provider (e.g., Cingular) uses a SIM card (a small chip that gets inserted into the back of your phone), all you need is plug in your SIM card to the phone you purchase from us and you are done! If your service provider (e.g., Verizon) does not use SIM cards, after you receive the phone from us, you may simply call your service provider to activate your cell phone remotely. To avoid any activation charge, most service providers also offer free online cell phone activation. For example, you may activate your Verizon phones for free at https://myaccount.verizonwireless.com/vzs/renew/activatesplash.jsp.
Q: How do I know the condition of the phones you list?
A: Every one of the phones we sell are professionally tested/verified/reconditioned and carefully rated by their functional as well as cosmetic conditions. The conditions of each phone are individually described on the item's listing.
Q: Comparing with others, you offer top payout yet sell at such a big discount. How does your business achieve this?
A: digiCircle.com achieves this by establishing an efficient and innovative 'reversed logistics' channel and a market place that allows us to sell and buy directly. As such, we can quickly and cost-effectively place the items we receive back into service all over the world. The efficiency, innovation, and quality of our operation are the keys to our success in bringing our customers the best values no matter you are a buyer or a seller.
Q: How do you assure the quality of your product?
A: We pay top dollar for quality stock. Nonetheless, each cell phone we receive has to go through a standardized and rigorous test procedure by our technicians before it is listed for resale. The conditions (both functional and cosmetic) for each phone are described individually with detailed and full disclosure. When a listed phone is rated FULLY FUNCTIONAL, it means the phones works like a new one does. There is no compromise in our quality assurance. For your protection, we also provide a 14-day money back guarantee for any functional defects.
Q: Once I make my order, how soon do I expect to receive the item(s)?
A: Once the transaction is complete, the order is usually shipped out within 24 hours or by the next business day via USPS Priority. you can also track the status of your current orders as well as past trading history at anytime, 24 hours a day, 7 days a week. To do that, simply login and retrieve your detailed itemized trading records under My digiCircle tab. On each status change, you will be informed immediately by an email as well. In addition, our customer support responds to your emails usually within 4 hours.
Q: How do you guarantee activation?
A: YES, service actication is guaranteed for all items listed except those rated AS_IS functionally. If your phone (e.g., ATT, Cingular, T-Mobile) uses a SIM card, it is plug-and-play once you plug in the SIM card. For CDMA phones (Verizon, Sprint, Alltel, US Cellular), to activate you need to provide the service provider the ESN number of the phone. For every (CDMA) phone we sell, you can find the ESN number on the item description page. You are welcome to check with your service provider on the ESN number before you puchase!
Q: Are your phones 'GPS/911 compatible'?
A: YES, all the items we sell are compliant with the GPS/911 requirement for emergency calls.
Q: What is an 'unlocked' phone?
A: Some of the GSM phones we offer are 'unlocked' which gives you a great degree of flexibility in the use of these phones. An unlocked GSM phone allows your phone to work with any service providers that support the same GSM technologies (e.g., AT&T Wireless, Cingular, T-Mobile, etc). A GSM phone has a removable account card, called a SIM (subscriber information module) and this SIM has a unique serial number on it. This is what identifies you to the wireless provider. You can put your SIM into any compatible phone (and pretty much all modern GSM phones are compatible with all modern SIMs). It does not care that you have changed phones, all it cares is where to find your SIM. Just as, in theory, you can put any SIM in any phone, the opposite is also true. So if you change from one GSM wireless company to another one, you do not have to change phones. But, most US wireless providers lock their phones, meaning that their phones have been programmed to only work with SIMs issued by their company. Reversing that programming - unlocking allows your phone to work with any SIM.
Q: How do I know the condition of the phones you list?
A: Every one of the phones we sell is professionally processed (testing, verification, reconditioning) and carefully rated by their functional as well as cosmetic conditions. The conditions of each phone are individually described on our product listing.
Q: What is your functional condition rating policy? Does an item rated MIN_IS or MAJ_IS still make and receive calls?
A: An item can be functionally rated as 'FULL_FUNC' (fully functional), 'MIN_IS' (minor issue), 'MAJ_IS'(major issue), or 'AS_IS'(as is). The Functional Condition Rating Policy shows up in a pop-up window when clicking the 'view item details' link on each individual item listing. An item that is functionally rated as MIN_IS (minor issue) or MAJ_IS (major issue) still makes and receives calls fine (it will otherwise be rated 'AS_IS') but they are subject to issues of various degrees, some can be relatively minor (e.g., keypad doesn't beep). The details of the issue pertaining to each item is described individually in the item's note.
Q: What is your cosmetic condition rating policy?
A: An item can be cosmetically rated as 'LIKE NEW', 'EXCELLENT', 'VERY GOOD', 'GOOD', 'FAIR', or 'HEAVY WEAR'. The Cosmetic Condition Rating Policy shows up in a pop-up window when clicking the 'view item details' link on each indidual item listing. Each item's cosmetic condition is described individually in the item's note.
Q: Is there any warranty for the phones you sell?
A: We offer a 14-day money-back or exchange guarantee (excluding the shipping and handling charge) for all items we sell that are rated fully functional (e.g., FULL_FUNC). We cover all functional defects that arise as a result of normal use of the product. We do not warrant any of (but not limited to) the following conditions: A) Damage caused by an exposure to water, B) Damage caused by excessive heat, C) Damage caused by improper use of an adaptor/charger or voltage, D) Any software-related issues, E) Any other physical damages caused by dropping or improper use of force applied to the item. Items rated MIN_DEF AND MAJ_DEF are warranted for activation (only) while AS_IS rated items are sold as is. Aesthetic condition is not covered by the warranty. To return any item, please contact us by email with your purchase order number and a problem description to obtain an RMA (Returned Merchandise Authorization) number before shipping. A return will be accepted with a valid RMA only.
Q: Do the phones you sell include batteries and chargers?
A: Unless specified in the detailed item description, all phones we sell include the battery, although the hold time and the capacity of the battery is not covered by our warranty. New chargers are available to purchase when you add the item of interest into your buy cart.
Q: How do I buy a charger?
A: We sell chargers/accessories separately from the cell phones because we encourage people to reuse their existing accessories. This not only helps preserve useful resources but also save you money. When you check out, you are given an opportunity to specify the number of charger you need. If you would like to buy a charger from us, because currently our online system does not support charger-along orders, you may send us the fund through Paypal to the following account: sales@digicircle.com. If you are an existing customer who had paid us with credit card. You may simply send us a mail and authorize to make a charge on your card. Each charger is $7.95 plus a shipping and handling of $2.95. Please note your digiCircle user id and the cell phone model the charger(s) is for on the Paypal transaction. Once the order is received, the item usually will be shipped to you within one business day. Thank you and we apologize for the inconvenience.
Q: Why should I sell my phones to digiCircle.com?
A: In United States, typical cell phones serve a life span from 18 months to two years although they are designed and built to last a much longer time. Given being in a good working condition, a cell phone at the point of retirement could still be worth tens of dollars, or even hundreds for some higher end models. Just like any other consumer electronics, however, their values shrink rapidly if you stash them away like the majority of people do until they finally find their way to trash. This is not only a waste of resources it also poses a serious threat to the environment because cell phones contain hazardous materials, such as cadmium, mercury, chromium, nickel, and lead. By selling your unused cell phones to us, you help preserve the environment, reclaim your precious storage, and you benefit financially from the process! digiCircle.com presents our users a 2-step easy process to sell items. We offer to buy from a large, industry-leading, list of more than 700 (and growing) models. Also, our online system provides our users a personalized trading experience. You can track the status of all your transactions, new and old, 24/7. On each status change, you will be informed immediately by an email as well. In addition, our customer support responds to your emails usually within 4 hours.
Q: Do you pay for the shipping?
A: YES, WE DO! At checkout, you can select whether to receive a pre-paid shipping kit by post mail or a pre-paid shipping label instantly by email. A transaction is qualified for free shipping if the estimated value is no less than $20.
Q: How long does it take to get my money?
A: Usually your payment will be processed within 3 business days upon the arrival of your package. We are able to offer such a fast payout because we operate both buy and sell channels while other buyers typically take 30 to 45 days to pay as they usually sell the items on eBay. If your items fail to qualify for full payment and the adjustment process is initiated, the process may take extra days to complete.
Q: Do you purchase in lots that may be mixed with good and bad phones?
A: Absolutely! We will sort and verify the phones and give you an adjusted offer based on the actual condition of the lot. If you do not agree with our offer, you may request for a return of partial or all of the items in the lot with a shipping and handling fee.
Q: How does your Frequent Seller Bonus System work?
A: For each dollar sold, you also earn one Frequent Seller point when the check is issued. If you have accumulated 1000 points or more within the previous three(3) months at the point of sale, you are a Gold-graded user and for all items you sell there will be an extra 5% of cash bonus on top of our high purchasing prices. Similarly, if you have accumulated more 500 (200) points within the last three months, you are Silver (Bronze) users and the cash bonus will be 3% (2%). For example, if you sell an item today for $100 dollars and if your total accumulated sale in the last three months is more than $1000, then you will earn an extra $5 (i.e., 5% of $100) for this transaction. You will also earn 100 Frequent Seller points, valid for three months, which will be added to your account when your $100 phone is verified and a check is issued.
Q: What do you do with the phones?
A: Millions of phones are retired annually, while only a small fraction of that total is properly reused or recycled. This creates a serious threat to our environment. By creating an efficient 'reversed logistics' channel for pre-owned cell phones, digiCircle strives to increase the re-circulation of used cell phones and other consumer electronics. For items we receive that hold no reuse value, digiCircle.com sends them to our EPA certified partners to properly dispose of these materials in an environment-friendly way.
Q: Should I send in the accessories with the phone(s)?
A: Only the phone (including the original battery) is required. Accessories such as chargers, ear pieces, and cables are not required. If your (PDA or smart) phone requires a memory card, the memory card must be included. On the other hand, you don't need to send in the SIM (subscriber identity module) card if your phone uses one.
Q: Where can I find my phone's model number?
A: The model number can usually be found inside of the phone under the battery. Remove the battery from your phone, you should be able to see it. Each cell phone manufacturer has their own version of a model number, some may be just numerical digits and others may contain both numbers and letters. Some Motorola phones do not show their model numbers. You may call their customer service at 1-877-777-7520 for the Model number assigned to the phone. Click here for more information on your phone's model id.
Q: Do you buy phones that are not shown in our database?
A: We update our database routinely and frequently to best serve our users. But if you have a large number of item(s) that are currently not shown in our database, please contact us and give us the make, model, and the number of units of your inventory that you intend to sell. Our staff will contact you for more details on how you may sell such items to us.
Q: How do I get the pre-addressed shipping label online for my order?
A: When you place a sell order, you will be presented with a pre-addressed shipping label at the end of the checkout process. The label can also be retrieved later by simply logging in and clicking on the My digiCircle tab on top of the screen. It will bring you to your transaction record. On your sell transaction page, there is a small label icon associated with each pending transaction. Click on the label icon, the pre-addressed shipping label for the transation will appear and you can simply print it off.
Q: Do you buy non-working phones?
A: Defective phones and scrap may be purchased as repair stock for their usable parts if they are beyond economical repair. If you have a large quantity of such phones, please contact us for details.
Q: What are IMEI and ESN numbers?
A: IMEI (International Mobile Equipment Identity) is a unique 15-digit code used to identify an individual GSM mobile telephone to a mobile network. They can be found under the battery. It can also be displayed on most phones by dialing *#06#. ESN is the electronic serial number that serves a similar purpose as IMEI to identify an unique AMPS phone. Each phone sent to us should have a valid IMEI or ESN number.
Q: How do I get my item(s) to you?
A: Once you submit your sell order online successfully, you should ship the phone(s) to us using a carrier of your choice with the following steps:
  1. Pack your item(s) properly (see some packaging tips here) and include in your package either a printout of the packing list provided by us at the point of checkout or simply write down the 6-digit order confirmation number (as shown in the packing list) on your package. You can also find out the order confirmation number by checking your order status.
  2. Ship the package to digiCircle.com at 270 Quinault Way, Fremont, CA 94539.
Q: I have many phones to sell. Can I ship them all at once?
A: Yes, indeed. This saves money for shipping. However, if the phones belong to different sell orders, please make sure to include all trade confirmation numbers from all sell orders.
Q: How do I change a confirmed sell order?
A: A confirmed order can be changed or canceled only before the items are shipped. If you need to change the content of a confirmed sell order simply send us an email and specify the id for the order you wish you change or cancel. Then you may issue a new order using our online system again.
Q: Can I check the status of my sell orders?
A: Yes, indeed, you can track the status of your current orders as well as past trading history at anytime, 24 hours a day, 7 days a week. To do that, simply login and retrieve your detailed itemized trading records under My digiCircle tab. At digiCircle.com we strive to provide the best trading experiences to our users.
Q: What if there is a dispute over the condition of the phone(s)?
A:If there is a dispute in the condition, the user will be notified by e-mail with an adjusted trade offer. Should the user decide to not accept the adjusted offer, digiCircle.com will return the shipment at the user's expense.
Q: Does your purchase offer expire?
A: Yes, our offers will be valid for thirty(30) days from the date the initial trade confirmation was issued to you. During this period, the offered purchasing price is 'locked in' to protect your interest from market fluctuation.
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